{ "version": "https://jsonfeed.org/version/1", "title": "Ideal Postcodes Status - Incident History", "home_page_url": "https://status.ideal-postcodes.co.uk/", "feed_url": "https://meta.ideal-postcodes.co.uk/history.json", "icon": "https://img.ideal-postcodes.co.uk/House%20White%20Gradient%20Icon%403x.png", "author": { "name": "Ideal Postcodes", "url": "https://ideal-postcodes.co.uk" }, "items": [ { "id": "https://status.ideal-postcodes.co.uk/#10", "content_html": "

11:33 UTC
Identified - Cloudflare is experiencing an outage affecting the Ideal Postcodes dashboard and postcodes.io.

13:00 UTC
Monitoring - Cloudflare has implemented a fix. We are monitoring the situation.

13:05 UTC
Resolved - Cloudflare outage has been resolved. Dashboard and postcodes.io are now operating normally.

", "url": "https://status.ideal-postcodes.co.uk/", "title": "Cloudflare Outage: Dashboard and Postcodes.io", "summary": "Incident Update", "date_modified": "2025-11-18T11:33:00.000Z", "date_published": "2025-11-18T11:33:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#9", "content_html": "

9:28 UTC
Identified - Majority of probes have confirmed degraded availability on api.ideal-postcodes.co.uk.

9:49 UTC
Resolved - api.ideal-postcodes.co.uk has been restored. This incident has been resolved

", "url": "https://status.ideal-postcodes.co.uk/", "title": "api.ideal-postcodes.co.uk", "summary": "Incident Update", "date_modified": "2023-08-17T09:28:00.000Z", "date_published": "2023-08-17T09:28:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#8", "content_html": "

9:58 UTC
Identified - Majority of probes have confirmed degraded availability on api.ideal-postcodes.co.uk.

10:11 UTC
Monitoring - api.ideal-postcodes.co.uk has been restored. We're monitoring the situation

13:39 UTC
Resolved - api.ideal-postcodes.co.uk has been restored. This incident has been resolved

", "url": "https://status.ideal-postcodes.co.uk/", "title": "api.ideal-postcodes.co.uk", "summary": "Incident Update", "date_modified": "2023-08-09T09:58:00.000Z", "date_published": "2023-08-09T09:58:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#7", "content_html": "

5:11 UTC
Investigating - Investigating reports of degraded availability for api.ideal-postcodes.co.uk for some external probes.

5:21 UTC
Identified - Majority of probes have confirmed degraded availability on api.ideal-postcodes.co.uk.

5:33 UTC
Resolved - api.ideal-postcodes.co.uk has been restored. This incident has been resolved.

", "url": "https://status.ideal-postcodes.co.uk/", "title": "api.ideal-postcodes.co.uk", "summary": "Incident Update", "date_modified": "2022-09-27T05:11:00.000Z", "date_published": "2022-09-27T05:11:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#6", "content_html": "

0:00 UTC
Identified - We observed periodic 500 exceptions from our edge webservers as traffic increases this morning. This is due to webserver upgrades and migration to Cloudflare at around 10pm UTC 29/10/2020. We rolled back to our earlier edge webserver infrastructure until the issue can be remedied.

14:32 UTC
Resolved - The source of the issue remedied. The new edge infrastructures is now receiving all traffic and operating at a 0% exception rate.`,

", "url": "https://status.ideal-postcodes.co.uk/", "title": "Postcodes.io 500 Errors", "summary": "Incident Update", "date_modified": "2020-10-29T00:00:00.000Z", "date_published": "2020-10-29T00:00:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#5", "content_html": "

10:39 UTC
Identified - An edge webserver saw an increase in timeouts due to network degredation. A minority (2/11) of probes reported timeouts. All other webservers operating normally. DNS records for the affected service has been removed. Alternate A and AAAA records for api.ideal-postcodes.co.uk operating normally.

10:40 UTC
Monitoring - All HTTP probes reporting no timeouts in accessing api.ideal-postcodes.co.uk.

10:43 UTC
Resolved - Network degredation has ended. Affected webserver operating normally. `,

", "url": "https://status.ideal-postcodes.co.uk/", "title": "Network Degredation on an Edge Webserver", "summary": "Incident Update", "date_modified": "2020-10-16T10:39:00.000Z", "date_published": "2020-10-16T10:39:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#4", "content_html": "

12:27 UTC
Investigating - Received reports some users having difficulties with TLS certs for postcodes.io and ideal-postcodes.co.uk. Our internal, 3rd party HTTP and TLS cert monitors are currently report no issue. TLS certs will be rotated as a precaution

13:12 UTC
Update - Rotated *.ideal-postcodes.co.uk

13:45 UTC
Update - Rotated *.postcodes.io

15:51 UTC
Resolved - Follow Up: Issue appears to be confined to users with old versions of OpenSSL (pre Sept'18), which incorrectly handles multiple certification paths. See our blog post for more information

", "url": "https://status.ideal-postcodes.co.uk/", "title": "TLS Certificate Rollover", "summary": "Incident Update", "date_modified": "2020-05-30T12:27:00.000Z", "date_published": "2020-05-30T12:27:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#3", "content_html": "

22:15 UTC
Identified - API Degredation. Intermittent elevated API latency due to network upgrade

22:23 UTC
Monitoring - Partial API Unavailability. Some external HTTP monitors are reporting unavailability

22:51 UTC
Monitoring - Intermittent external monitor alerts have normalised

23:18 UTC
Resolved - Network maintenance complete`,

", "url": "https://status.ideal-postcodes.co.uk/", "title": "Network Maintenance: API Degredation", "summary": "Incident Update", "date_modified": "2020-01-22T22:15:00.000Z", "date_published": "2020-01-22T22:15:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#2", "content_html": "

22:29 UTC
Identified - API Unavailable. We're observing external API unavailability and increased latency coinciding with network maintenance event

22:32 UTC
Monitoring - Unavailability Partially Resolved. Majority of external probes are able to resolve our APIs

22:34 UTC
Monitoring - Unavailability Fully Resolved. API Degredation continues. All external probes able to resolve APIs. Elevated request latency observed due to private network instability

22:42 UTC
Resolved - API Degredation resolved. Private network connectivity and latency appears to be normalising. Occassional isolated API errors as services rebalance

23:30 UTC
Update - No isolated API errors observed since 22:46 UTC`,

", "url": "https://status.ideal-postcodes.co.uk/", "title": "API Unavailable & Degredation", "summary": "Incident Update", "date_modified": "2019-12-19T22:29:00.000Z", "date_published": "2019-12-19T22:29:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#1", "content_html": "

16:58 UTC
Identified - The API returned some 50X responses when the host for our primary database node failed. 27 API requests handled by the master node during this failure event with a 50X response.

16:59 UTC
Resolved - Database failover and master node election complete. Normal operation restored`,

", "url": "https://status.ideal-postcodes.co.uk/", "title": "API Degredation", "summary": "Incident Update", "date_modified": "2019-08-25T16:58:00.000Z", "date_published": "2019-08-25T16:58:00.000Z" }, { "id": "https://status.ideal-postcodes.co.uk/#0", "content_html": "

19:00 UTC
Identified - Elevated latency detected on our network. API latency increased for both postcodes.io and api.ideal-postcodes.co.uk

19:02 UTC
Resolved - Normal network operation restored. API latency now within normal range

", "url": "https://status.ideal-postcodes.co.uk/", "title": "Increased API Latency", "summary": "Incident Update", "date_modified": "2019-05-02T19:00:00.000Z", "date_published": "2019-05-02T19:00:00.000Z" } ] }